Shipping & Refund Policy

These terms and conditions constitute the shipping and refund policy of VexySwag.

Please note: All products are shipped via Zendrop. Therefore, all refund and return policies below are thereby consistent with Zendrop’s policies.

Thank you for your purchase. If you are not happy or sure about your purchase, we are here to make it right.

Order Delays:

If an order has no tracking updates, is still in transit, pending, or marked as expired beyond 60 days from the original shipping date, VexySwag will issue a refund or resend the product at our expense. Some shipping methods and destinations may have exceptions.

Delivered Orders:

If tracking information shows an order has been delivered, VexySwag cannot process a refund or replacement. If the package was not received despite tracking showing delivery, a non-delivery certification from your local post office is required before we can issue a refund or replacement.

Damaged Products:

If your order arrives damaged, VexySwag will provide a full refund or replacement within 30 days of delivery. To process your request, we require photo or video evidence of the damaged item for approval before issuing a refund or replacement.

Note: In most cases, customers will not need to return the damaged product to receive a refund or replacement.

Incorrect or Missing Products:

If you receive the wrong item or your order is missing an item, we will provide a full refund or replacement. To process your request, we require photo or video evidence for verification before issuing a refund.

Order Cancellations:

Orders can be fully refunded if canceled before processing and shipping. However, some orders—such as Print-on-Demand (POD) and preorder inventory orders—cannot be canceled once payment has been processed.

Thank you for choosing VexySwag!


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